Independent Bank

Reviews

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  I have been a small business customer of Northstar Bank of Texas for a little over a year. I have enjoyed working with them vs one of the big banks where you are basically a number on an account. Unfortunately, they apparently have not enjoyed working with me. I have two small business accounts and one personal account. I opened the personal account a month ago, moving it from Wells Fargo, in response to the great service I had received over the past year. I ordered my new checks, set up all my online bill pay accounts and updated my direct withdrawal payments. All was good. Then I received notice that all of my accounts will now require large minimum daily balances or be charged monthly fees. I came to Northstar because they were not one of the big guys that charged you for every little thing. I came to Northstar to build a long-term relationship with a bank where they knew me and offered personal service. What I received was a lot of wasted time and expense. I expected more from a small bank that was founded in a small town in North Texas. I guess the days of having a working relationship with a banker are gone...unless you are wealthy enough to make it well worth their time. Oh well. Now to get working on my new account applications at Ally. Sincerely Disappointed, Dennis Ozment
  By Dennis Ozment, October 24, 2017

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