Villas at Waterchase Apartments

Reviews

• ★ ☆ ☆ ☆ ☆
  *** Changed to one star because the month-to month rate is out of this world. Add inflexible to my list of complaints*** Quiet community, depending on which building you live in. It gets loud by the pool and soccer court. Management changed over in August 2017 and that was a mess. The prior management over charged our rent and did not fix the error before the management switched over. After multiple attempts to collect funds from either the prior management (Harbor Group) or the current management (BH Management) neither party would agree to pay us back the hundreds of dollars owed DESPITE the clear ledger showing what we paid and lease showing what should have been paid. We spoke to a representative of both the prior management and the current manager and office staff multiple times and mentioned that we would take this to small claims court if not resolved. This conversation was had at the end of January 2018. A month after having this conversation in person with the manager, we made one last attempt to have office staff resolve the issue in person to no avail. We then emailed the manager, Jennifer, at a final attempt to regain our overpaid funds before mailing an intent to sue to both management parties. In the email we stated our intent to sue unless action was made to reimburse us. This was yesterday, February 28th. Today, March 1st, we magically have our money back with little to no fuss. The takeaway: if you are owed money by any management company, make sure to leave a paper trail or they will drag their feet until the day you die. I will not be leasing with BH Management moving forward as they have proven to be disorganized and unprofessional in their manner of resolving resident issues.
  By A Rox, June 25, 2017

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